Privacy Policy

1. Introduction

At Solumobile, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and website.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Identity verification documents (for KYC compliance)
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your device and usage:

• Device information (model, operating system, unique identifiers)
• eSIM usage data (data consumption, activation status, connection logs)
• IP address and location data
• Browser type and version
• Pages visited and time spent on our platform

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our eSIM services
• To process your transactions and send you related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and verify your identity (KYC)
• To send you marketing communications (with your consent)
• To monitor and analyze usage trends and improve user experience

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, Razorpay)
• eSIM provisioning partners (Airalo)
• Cloud hosting providers
• Email service providers
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If Solumobile is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@solumobile.net

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. By using our services, you consent to the transfer of your information to other countries.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Marketing Communications

With your consent, we may send you marketing emails about our products, services, and promotions. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at privacy@solumobile.net

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

14. CCPA Compliance (For California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@solumobile.net
• Phone: +1 (555) 123-4567
• Address: 995 Market Street, San Francisco, CA
• Support: Contact Support